Fast Track Asia
The challenge
Accelerate the expansion of Botify in Asia, one of the companies in which Fast Track had invested.
How we did it
Botify.com is a technology company providing services to online retailers around the world.
We aligned a newly formed team with a high level of functional diversity – sales, finance, technology and HR – and geographic diversity – Australia, Singapore, Indonesia, Japan, Switzerland, France, Thailand and Spain.
In just three days, and through online sessions, a collaborative, strengths-based culture was fostered, which allowed for the definition of both strategy and country-specific implementation plans.
The next phase was to roll out the sales plans locally, accompanying the different teams.
The impact
In addition to the results, a culture of action and creativity remained online as a formula for success on a daily basis.
Success stories of Madavi
Find out how our solutions have generated extraordinary results.
Eroski – Customer Experience
The challenge was to become the best chain in customer satisfaction. We rephrased it as ‘to be the best chain in customer and employee experience’, as the former is impossible without the latter.
In just six months, customer satisfaction in the pilot shops (300 employees) went from 68% to 83%. These metrics led to the project being scaled up to 28,000 employees.
Suntory Schweppes
Suntory Schweppes Spain wanted to revolutionize its B2B Contact Center, increase performance and innovation, which serves 220,000 bars and cafes.
Eroski – Fresh section
The client’s objective was clear: increase market share, improve margin and reduce shrinkage in the fresh product sections, since they are the areas that most attract customers and benefit the rest of the sections.
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