Gen TROPS
The challenge
Promote a cultural change that allows the cooperative to be taken to another level, a highly attractive culture both for current farmers and to attract new producers. A culture that consolidates Trops as a market leader.
How we did it
We trained 200 office, technical and plant staff to become Appreciative Inquirers. The goal was to discover what Trops farmers valued most: what they considered cool, important, and what values stood out in the cooperative’s best moments from their perspective.
Each person interviewed 8 farmers, so we included the voice of 1,600 farmers, just over half of the membership group at that time.
From there we distill the opinions of partners and researchers through intelligence and collective action. This is how Gen Trops emerged. Composed of a purpose: “A Life Project” and five principles, which consolidate a culture that makes Trops something unique and inimitable.
The impact
The most rapid and notable impact was the connection between workers and partners. This connection and trust was generated in the research process, which is in itself a listening exercise.
The Trops gene remains the lynchpin on which Trops growth rests. It is the culture that drives the business.
As a result of this success, another project emerged, whose challenge was to accelerate the strategic lines through intelligence and collective action.
Success stories of Madavi
Find out how our solutions have generated extraordinary results.
GRIDSPERTISE
Gridspertise is a global technology company specializing in digital solutions for power distribution. At the end of 2024, it acquired AIDON, a leading company in Northern Europe, with a very different culture, size, and offering.
The challenge was clear: to prepare the real fusion of two such different companies, using the market as the main driver of change. Although the legal integration was scheduled for December 2025, the mandate was clear: start in January of that year.
It was not just about adding products or teams. It was about initiating a deep integration through action—building, from day one, a shared vision of what Gridspertise and AIDON can offer together to the global energy market.
Eroski – Customer Experience
The challenge was to become the best chain in customer satisfaction. We rephrased it as ‘to be the best chain in customer and employee experience’, as the former is impossible without the latter.
In just six months, customer satisfaction in the pilot shops (300 employees) went from 68% to 83%. These metrics led to the project being scaled up to 28,000 employees.
ACCIÓ
ACCIÓ needed to transform itself to consolidate its leadership in business services and create an environment where talent could flourish and change could be implemented quickly and effectively.
A key aspect of this challenge was to actively engage all levels of the organisation in the transformation.
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