Fast Track Asia
The challenge
Accelerate the expansion of Botify in Asia, one of the companies in which Fast Track had invested.
How we did it
Botify.com is a technology company providing services to online retailers around the world.
We aligned a newly formed team with a high level of functional diversity – sales, finance, technology and HR – and geographic diversity – Australia, Singapore, Indonesia, Japan, Switzerland, France, Thailand and Spain.
In just three days, and through online sessions, a collaborative, strengths-based culture was fostered, which allowed for the definition of both strategy and country-specific implementation plans.
The next phase was to roll out the sales plans locally, accompanying the different teams.
The impact
In addition to the results, a culture of action and creativity remained online as a formula for success on a daily basis.
Success stories of Madavi
Find out how our solutions have generated extraordinary results.
Eroski – Grateful Sale
Improve the sales capacity of customer service people. Enhance their commercial skills and attitudes to achieve greater results, while increasing customer satisfaction.
Revolution Fnac
FNAC sought to increase the sale of value-added services, in a highly competitive environment, with the aim of improving margins.
Eroski – Customer Experience
The challenge was to become the best chain in customer satisfaction. We rephrased it as ‘to be the best chain in customer and employee experience’, as the former is impossible without the latter.
In just six months, customer satisfaction in the pilot shops (300 employees) went from 68% to 83%. These metrics led to the project being scaled up to 28,000 employees.
Gen TROPS
Promote a cultural change that allows the cooperative to be taken to another level, a highly attractive culture both for current farmers and to attract new producers. A culture that consolidates Trops as a market leader.
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