Grupo TSK
The challenge
The TSK Group’s mining business unit, PHB Weserhütte, sought to improve the trinomial in its projects: profitability, deadlines and customer satisfaction.
How we did it
The central event was an Intelligence and Collective Action Summit. The 100 people from the business unit attended along with those people from the Group with whom they interact on a regular basis. All project leaders from around the world participated, from the United Kingdom to Morocco, from Guatemala to Oman.
After sharing exceptional stories about the best projects, the most relevant opportunity areas were worked on to achieve the challenge: management control, information flow, product and process standardization, planning and monitoring, after-sales service.
The process materialized in 51 “quick-wins” that directly contributed to the improvement of opportunity areas. Quick-wins are quick, effective improvement actions, with a low level of cost and effort.
The impact
Six months later, the profitability of the projects had increased and the contracting of new projects had grown by double digits, thanks to a new culture of greater initiative, collaboration and ambition.
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